Repair Ticket Template
Fill in and print a repair ticket that records the device, its condition, included accessories, the reported issue and customer authorization.
Free to use, no account required
This is the same information a shop needs at intake: who owns the device, what it looks like now, and what the customer agreed to. Fill it in, print two copies, and have the customer sign one.
Ticket details
Customer
Device
Give the customer a range if the device needs diagnosis.
Have your own terms reviewed against local consumer law; this sample is a starting point, not legal advice.
The ticket below prints without the form. Print two copies: one for the customer, one for the device.
Your repair shop
Repair ticket
#RT-1001
2026-11-11
Customer
—
Device
—
IMEI / Serial: —
Reported issue
—
Condition at intake
- Screen cracked
- Screen scratched
- Back glass damaged
- Frame dents
- Signs of water damage
- Battery swelling
- Charging port wear
- Case included
Accessories received
- Device only
- Case
- Charger
- SIM card
- Memory card
- Box
Internal notes
—
Estimated price
—
Authorization
I authorize the repair described above at the estimated price. I understand that undiscovered faults, data loss and prior repairs may change the quote, and that the shop will contact me before any additional work. Devices not collected within 30 days may incur storage fees.
Customer signature
Date
Frequently asked questions
What should a repair ticket include?
The customer contact, the device brand, model and IMEI, the reported issue, the condition at intake, the accessories received, the estimate, the customer authorization and the terms. A ticket missing any of these is hard to defend in a dispute.
Is a printed ticket as good as a digital one?
A printed ticket with the customer signature records the agreement, but it is easy to lose and slow to search. Many shops start on paper and move the same fields into repair ticket software once volume grows.
Should I photograph the device?
Yes. Photos taken at intake capture existing cracks, dents and missing screws that are otherwise argued about later. Note on the ticket that photos were taken.
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