Refund Policy

This Refund Policy applies to subscription fees paid to RepairBiz for access to our cloud-based software (the "Service"). It forms part of our Terms of Service. Where this policy and applicable consumer-protection law conflict, the law controls.

Every new account may use a 30-day free trial with access to all modules and without providing a payment card. We encourage you to evaluate the Service fully during the trial, because paid fees are non-refundable once charged as described below.

Access is provisioned immediately when a payment is processed. For that reason, and except as stated in Sections 5 and 6 or as required by law, all fees are non-refundable and we do not provide credits or prorated adjustments for: • monthly subscription payments; • annual subscription payments; • any partial billing period; or • periods during which you did not use the Service.

Subscriptions renew automatically until cancelled. You may cancel at any time from your account settings or by emailing support@repairbiz.store. Upon cancellation: • your account stays fully functional through the end of the paid period; • no further charges are made; • no refund is issued for the remainder of the current period; and • your business records are retained for ninety (90) days so you can export them, after which they are deleted or de-identified. If you subscribed through a third-party app store or reseller, that provider's cancellation and refund rules also apply and cancellation must be made through them.

We will refund or credit, without applying Section 3: • Duplicate charges caused by a technical error; • Charges after a valid cancellation took effect; • Amounts charged in excess of the price you agreed to; and • Unauthorized charges reported promptly and confirmed by our records. Please contact support@repairbiz.store within thirty (30) days of the charge with your account email and the transaction details. Approved refunds are issued to the original payment method, typically within five to ten (5–10) business days of approval, depending on your bank or card issuer.

We may issue a refund or account credit at our discretion, for example where a documented defect in the Service prevented use for a sustained period and could not be resolved. A discretionary refund in one case does not create an obligation in another. Some jurisdictions grant consumers non-waivable cancellation or refund rights (for example certain state automatic-renewal statutes and cooling-off rules). Nothing in this policy limits or waives those rights, and if you are entitled to a refund by law we will honor it.

If you believe a charge is incorrect, please contact us first — most issues are resolved quickly. Initiating a chargeback without contacting us may result in suspension of your account pending resolution with the card issuer, and you remain responsible for amounts lawfully owed.

We may update this Refund Policy, with the "Last updated" date revised accordingly; changes apply to charges made after the effective date. Questions or requests: support@repairbiz.store RepairBiz, 1091 Liberty Ave, Brooklyn, New York, NY 11208, United States