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Create your account and you get full access to every module for 30 days. No payment card is required to start, and the trial does not convert into a paid plan by itself — you choose a plan when you're ready.

We email you before the trial expires. If you don't subscribe, your account is locked but your records stay in place, so nothing is lost while you decide. Subscribe at any time and you continue where you left off.

Add your business profile (name, address, tax rate, logo), then import or add products, create your first repair ticket and open your register. Most shops are running the same day.

Yes. Invite each employee from Settings and assign a role. Roles control which pages and actions a user can reach, and every sensitive action is written to your audit log.

The standard plan is $30 per month, or $240 per year. Every module is included — there are no per-terminal or per-module upcharges. Current pricing is always shown on the pricing section of our homepage and at checkout.

Yes. Plans renew automatically at the end of each billing period at the then-current rate until you cancel. We give at least 30 days' notice before any price increase applies to your renewal.

Cancel any time from Settings — no phone call needed. Access continues until the end of the period you already paid for, and no further charges are made. Your records are kept for 90 days so you can export them, then deleted or de-identified.

Fees are generally non-refundable, but we review requests case by case as described in our Refund Policy. Contact support and we'll look at your situation.

Create a ticket with the customer, device, IMEI/serial, reported issue and pre-repair checklist, capture a signature, then move it through your statuses. Payments, parts and photos all attach to the same ticket.

Yes. Every shop gets a branded customer portal where customers can check a repair status, book an appointment, request a mail-in repair and view your policies. You control what appears on it.

You switch on the ones you want — ready-for-pickup alerts, pickup reminders, payment reminders and review requests — and RepairBiz sends them on your behalf when the trigger happens. You are the sender of those messages, so you're responsible for having permission to text or email each customer and for honoring opt-outs.

RepairBiz runs in a browser on any PC, Mac, tablet or phone, and prints to standard thermal receipt and label printers. There is no proprietary register to buy.

AI receipt scanning, invoice import and content drafting save a lot of typing, but the output is generated automatically and can be wrong. Always review amounts, tax treatment and any policy text before you rely on it.

You do. Your sales, tickets, customers and financial records remain yours. RepairBiz processes them only to provide the service, and we never sell personal information or use your customer data for advertising.

RepairBiz offers optional two-factor authentication, PIN screen lock, employee module permissions and audit-log tools. Keep credentials private and review staff access regularly. These features are not a security certification or a guarantee against unauthorized access.

Yes. Reports and lists export or print from within the app, and you can request a full account export from support at any time, including during the 90-day window after cancellation.

That depends on your state and your customers. RepairBiz gives you the tools and honors your instructions as a service provider, but your shop is responsible for its own privacy notice, consent records and responses to customer privacy requests. Our Privacy Policy explains the split, and it isn't legal advice — check with your own attorney.