A RepairDesk alternative built for the whole shop, not just the counter
RepairDesk handles tickets and retail well. If your shop also buys devices, resells them, runs staff hours and needs its own books, RepairBiz covers those without a second subscription.
- Trade-ins included
- Payroll & time clock
- IMEI history per device
- $30/month flat
RepairBiz vs RepairDesk, side by side
Both tools run a repair shop. The difference is how much of the shop they cover before you start paying for add-ons.
| Capability | RepairBiz | RepairDesk |
|---|---|---|
| Repair tickets & device intake | ||
| Point of sale & inventory | ||
| Trade-in intake with condition checklist and payout | Partial | |
| Traded device pushed into resale inventory | ||
| IMEI / serial lifecycle from purchase to sale | Partial | |
| Employee time clock, attendance & payroll | ||
| Expenses, vendor bills and profit reporting | Limited | |
| Customer portal with mail-in repair requests | Partial | |
| Two-way SMS inbox with reminder automation | Add-on | |
| AI receipt scan and vendor invoice import | ||
| Price for a single shop | $30/month | Tiered by store/user |
Comparison based on publicly published product and pricing pages, 2026. Vendors change their plans — check their current pricing before deciding.
Buying devices is a workflow, not a note in the margin
Shops that take trade-ins are running a second business inside the first one. A customer walks in with a phone, you assess it, agree a price, verify their ID, pay them, and then that device has to become sellable stock with a price and a serial history.
RepairBiz treats that as a full module. Each traded device gets a condition checklist, photos, IMEI, agreed value and payout method. The customer signs your trade-in policy on screen or on an e-pad, their ID is stored on the record, and the device can be pushed straight into inventory with a resale price.
- Per-device condition checklist and photo capture
- Customer ID document stored on the trade-in record
- Signed policy agreement kept with the transaction
- Cash, store credit or account balance payouts
- One click to turn a traded device into sellable stock
Every serial number has a history you can look up
For refurbished handsets, serial history is your protection. Where did this unit come from, what did it cost, who did we sell it to, and is it under warranty. Without that chain, a warranty dispute becomes a guess.
RepairBiz tracks each serialized unit individually from the purchase order that brought it in, through its status changes, to the sale that took it out. Return to vendor, defective, lost or stolen are recorded states rather than gaps in a spreadsheet.
- Unit-level IMEI and serial records, not just quantities
- Linked back to its purchase order and landed cost
- Status history: in stock, sold, returned, defective, RTV
- Buyer attached to each sold unit for warranty checks
- Serial capture during receiving and at the point of sale
Staff hours and pay in the same place as the work
Technicians clock in, take tickets, and get paid. Splitting those across a repair platform and a separate scheduling or payroll tool means the numbers never quite agree at the end of the month.
RepairBiz includes a time clock with attendance records, per-employee module permissions, and payroll built off those hours. Technician performance reporting comes from the tickets they actually completed, so productivity and pay are drawn from the same data.
- Clock in and out with attendance history
- Per-employee access control by module
- Payroll runs built from recorded hours
- Technician performance and turnaround reporting
- Admin PIN protection on refunds and sensitive actions
Your customers get a portal, your inbox stays in one thread
A public page where customers check their repair status, book an appointment, or start a mail-in repair takes pressure off the phone. When it's on your own branded URL with your hours and services, it also works as your shop's website.
Behind it, incoming replies land in a single inbox thread per customer, next to that customer's tickets and purchase history. Pickup reminders, unpaid balance reminders and appointment confirmations go out on their own.
- Branded portal on your own slug with your hours and services
- Customer-facing repair status lookup
- Online appointment booking and mail-in repair intake
- Two-way SMS threads tied to the customer record
- Automated pickup, payment and appointment reminders
Where RepairBiz goes further
Trade-ins end to end
Assess, pay, ID-verify and resell a device inside one workflow.
Team management included
Time clock, permissions and payroll instead of a separate HR tool.
Real profit visibility
Expenses, vendor bills and income in one report, no exporting.
AI where it saves hours
Scan a receipt, import a supplier invoice, generate customer messaging.
Frequently asked questions
Run your next week of tickets on RepairBiz
Import your customers, take a trade-in, close a register — free for 30 days.
Start free for 30 daysNo credit card. Full access to every module.