Repair shop appointment software with online booking and reminders
Every booking taken by phone costs you a few minutes and half your attention. Your portal takes them while you're elbow-deep in a logic board, with the device details already filled in.
- Booking from your portal
- Auto confirmations
- Reminder before the visit
- Converts to a ticket
How does customer appointment booking work?
Customers submit their contact details, device information and requested date and time through the shop’s booking page. Staff review the appointment and manage its status. Confirmation and reminder delivery depend on the shop’s notification settings.
Explore the customer portalBookings that arrive ready to work
A customer picks a date and time on your portal, chooses the service they need, and enters the device brand, model and IMEI or serial along with a description of the problem. That's the information you'd otherwise extract over the phone.
The booking lands in your appointments list with a pending status. You confirm it, reply to the customer if you need to ask something, and when they arrive the appointment becomes a repair ticket without retyping the device details.
- Date, time and service type selected by the customer
- Device brand, model and IMEI or serial captured at booking
- Issue description in the customer's own words
- Pending, confirmed, completed, cancelled and no-show statuses
- Admin reply thread on the appointment
- Appointment converts into a repair ticket with details carried over
Confirmations and reminders sent without you
A confirmation goes out as soon as a booking is accepted, so the customer has the date in writing and doesn't call to check. A reminder goes out before the appointment, which is the single most effective thing you can do about no-shows.
Your technicians get notified when a new booking comes in, so whoever opens the shop already knows what's on the schedule. Everything runs on RepairBiz's scheduled automation — you configure it once.
- Automatic booking confirmation to the customer
- Automatic reminder ahead of the appointment date
- Technician notification on every new booking
- SMS, email or both depending on your setup
- Reminder tracking so a customer isn't messaged twice
Walk-ins and phone bookings in the same calendar
Not every booking comes through the portal. Appointments can be added manually at the counter or over the phone, and they sit in the same list with a source marker so you can see how much of your schedule is arriving online versus by phone.
That matters over a few months: it tells you whether promoting your booking link is actually reducing your phone time, and it gives you the no-show rate per channel.
- Manual appointment entry for phone and walk-in bookings
- Source marker distinguishing portal from manual bookings
- Single schedule view across every booking channel
- No-show status so the rate is measurable
- Linked ticket number once the job is opened
What online booking does to a repair shop's day
Fewer interruptions
Bookings arrive as records instead of phone calls that pull you off the bench.
Complete details up front
Model, IMEI and the described problem are captured before the customer walks in.
Fewer no-shows
Automatic confirmation and a reminder before the visit keep the slot from going empty.
The team knows the schedule
Technicians are notified on new bookings, so nobody opens the shop unprepared.
Explore the rest of RepairBiz
Every module below is included in the same subscription — nothing here is a paid add-on.
Repair Ticket Software
Digital tickets from intake to pickup, with full status history.
Customer Portal
A free branded page where customers track their own repair.
Repair Shop Automation
SMS and email that fire on every status change, hands-free.
Repair Shop Software
The all-in-one platform: POS, tickets, inventory, books.
Repair Shop POS
Sell parts and labor from the same screen you write tickets on.
Repair Store POS Features
Every repair store feature, from free SMS to payroll, for $240/year.
Frequently asked questions
Where do customers book from?
Your free branded customer portal, which every RepairBiz shop gets at its own URL. You can share the link, put it on your Google listing, or link it from your website.
Do I have to accept every booking?
No. Bookings arrive as pending. You confirm, reply with a question, or cancel — nothing is committed to your schedule until you accept it.
Are reminders sent by SMS or email?
Either or both, depending on how you've configured notifications for your shop and what contact details the customer provided.
Does an appointment become a repair ticket?
Yes. When the customer arrives you convert the appointment into a ticket, and the device brand, model, IMEI and issue description carry over rather than being retyped.
Can I add phone bookings to the same calendar?
Yes. Appointments can be created manually, and a source marker distinguishes them from portal bookings so you can compare the two channels.
Let customers book while you keep working
Turn on your booking page and take your first online appointment during the free trial.
Start free for 30 daysNo credit card. Full access to every module.