A free branded customer portal for your repair shop

Your portal lives at your own slug and carries your logo, hero banners, tagline, accent color and font. Customers see your business, your hours, your services and your policies — not a software company's template with your name in small type.

You control what's on it: an announcement banner for holiday hours, your warranty information, your privacy policy and terms, your Google review QR code, and optionally your sellable inventory so customers can see what devices and accessories you have.

A customer enters their ticket number or phone and sees the current status of their repair — received, in progress, waiting on parts, ready for pickup. It's the same status your bench sees, so there's no lag and no risk of someone quoting an old answer.

This is the single highest-value thing on the portal for a busy shop. It doesn't replace notifications — status changes still text and email automatically — it just means the anxious customer checking three times a day is checking a webpage instead of your counter phone.

The portal isn't just informational. Customers can book an appointment — picking a service, date and time and entering their device details — and those bookings arrive in your appointments list for you to confirm.

If you accept mail-in work, customers submit a mail-in request with their device, the problem and their shipping address. You quote it, they ship it, and the inbound and return tracking numbers live on the resulting ticket. Both features can be switched off if you only want a status page.

The portal costs nothing extra — it's part of the same $30 subscription. There's no separate website plan, and no per-customer fee for status lookups.

Because it's a real public page at a stable URL, you can put it on your Google Business Profile, your business cards, your intake receipts and your voicemail message. Repair tags printed from RepairBiz can point customers straight to it, which is how you actually shift the call volume.