A repair shop CRM where the customer record is the whole relationship
Your regulars are the business. RepairBiz keeps every repair, every purchase, every message, every dollar of credit and every loyalty point on one customer record you can open at the counter.
- Full repair & purchase history
- Store credit and credit limits
- Points-based loyalty
- Two-way SMS and email
How are customer records used?
Keep customer contact details, groups, repair and purchase history, and account balances together. Shop staff can use those records for follow-up and loyalty workflows rather than maintaining a separate contact spreadsheet.
Explore customer follow-up toolsOne record that answers 'have they been here before?'
Open a customer and you see their contact details, address, group, notes, and the complete list of repairs and purchases they've made with you — including the devices, the IMEIs, what you charged and what they still owe.
Customers are grouped so you can treat them differently: general walk-ins, repair-only customers, sales customers, VIPs and wholesale accounts. Wholesale and VIP records can hold an ID document on file, which matters when you're extending credit or buying devices.
- Contact details, address, notes and active/inactive status
- Customer groups: general, repair, sales, VIP and wholesale
- Complete repair ticket and purchase history per customer
- ID document or photo stored on the customer record
- Global search that finds a customer by name, phone or email
Credit, balances and trust you control
Some customers you'll let walk out and pay later. RepairBiz makes that explicit rather than informal: enable pay-later on a customer, set a credit limit, and the POS will hold them to it. What they owe shows as an account balance the next time anyone serves them.
Store credit works the other way — a refund you'd rather keep in-house, or an overpayment. Balances apply against future sales, and the receive-payment flow clears an outstanding balance and posts it to your income in one step.
- Pay-later on account, enabled per customer
- Per-customer credit limits enforced at the POS
- Account balances visible before you take the next order
- Store credit applied against future purchases
- Receive-payment flow that clears balances and updates income
- Layaway plans tracked against the customer with payment history
Loyalty that actually runs itself
Turn on loyalty and customers earn points per dollar spent at the rate you set. You define the minimum points needed to redeem and what each point is worth, so the program fits your margins instead of a vendor's template.
Points accrue on the customer record from normal sales — nobody has to remember to stamp a card, and a customer can't lose their balance by losing a piece of paper. Automatic Google review requests go out alongside it, which is the cheapest marketing a local repair shop has.
- Points earned per dollar spent at your configured rate
- Minimum redemption threshold and dollar value per point you set
- Balances held on the customer record, not a physical card
- Automatic Google review requests after completed work
- Review QR code you can display at the counter
Conversations kept with the customer, not on a personal phone
Repair shop communication is currently scattered: a text from the owner's cell, an email from a laptop, a WhatsApp thread nobody else can see. The communication center puts outbound and inbound messages on the customer record where any authorized staff member can pick up the thread.
Status-change notifications go out automatically, and you can send one-off messages or bulk campaigns to a customer group — for example, a screen-repair promotion to everyone in your repair group. Templates keep the wording consistent, and every message is logged with its status.
- Inbound and outbound SMS and email logged per customer
- Automatic notifications on repair status changes
- Bulk campaigns targeted at a customer group
- Reusable message templates for common situations
- Delivery status and error visibility on each message
- Shared inbox so any authorized staff member can reply
What a real customer record changes
Instant context at the counter
Devices, past repairs and balances are on screen before you finish the greeting.
Credit without guesswork
Limits and balances are enforced by the POS instead of remembered by whoever's working.
Loyalty that survives
Points live on the record, so a lost punch card never costs you a returning customer.
Threads the team can see
Messages sit with the customer, so a reply doesn't depend on one person's phone.
Explore the rest of RepairBiz
Every module below is included in the same subscription — nothing here is a paid add-on.
Customer Credit, Loyalty & Layaway
Repair status tracking, store credit, loyalty points, pay-later and layaway.
Customer Portal
A free branded page where customers track their own repair.
Repair Shop Automation
SMS and email that fire on every status change, hands-free.
Repair Shop POS
Sell parts and labor from the same screen you write tickets on.
Repair Shop Software
The all-in-one platform: POS, tickets, inventory, books.
Repair Store POS Features
Every repair store feature, from free SMS to payroll, for $240/year.
Frequently asked questions
Can I see everything a customer has ever had repaired?
Yes. The customer record lists every repair ticket and purchase, including devices, IMEIs, amounts charged and any outstanding balance.
How do customer groups help?
Groups — general, repair, sales, VIP and wholesale — let you treat customers differently and target bulk campaigns, so a promotion can go to repair customers only rather than your whole list.
Can I let a trusted customer pay later?
Yes. Enable pay-later on their record and set a credit limit. The POS enforces the limit, and the outstanding amount shows as an account balance on their next visit.
How does the loyalty program work?
You set points earned per dollar spent, the minimum points needed to redeem, and the dollar value of a point. Points accrue automatically on normal sales and are stored on the customer record.
Are customer texts logged for the whole team?
Yes. Inbound and outbound SMS and email are logged against the customer, so any staff member with communication access can see the history and continue the conversation.
Turn one-time repairs into regulars
Build your customer list, switch on loyalty and send your first campaign in the free trial.
Start free for 30 daysNo credit card. Full access to every module.