Repair store POS with repair tracking, store credit, loyalty and layaway

Every repair ticket gets a ticket number. On your branded customer portal, a customer enters that number and sees the current repair status — received, in progress, waiting for parts, ready for pickup — without calling the shop.

Status lookup is self-service and read-only. It shows progress on the repair; account balances, credit and payments stay with your staff at the counter. Automatic SMS and email updates can also go out when the status changes.

Each customer record holds an account balance. Store credit from a refund or overpayment is applied against a future sale at the repair store POS, so the value stays in your shop.

For trusted regulars and wholesale accounts, enable pay-later on the customer and set a credit limit. The point of sale enforces the limit, and staff see what is owed before taking the next order.

Turn on loyalty and customers earn points per dollar spent at the rate you choose. You set the minimum points to redeem and the value of each point, so the program fits your margins.

Points accrue automatically from normal sales and repairs and are stored on the customer record — no punch cards for your cell phone store to track.

A customer who owes money can come back and pay part or all of the balance at the counter. Each payment is recorded against the sale or account with date and amount, so nobody has to reconstruct who paid what.

Layaway lets a customer reserve a phone or accessory with a deposit and pay the rest over time. The sale shows paid, partial or unpaid status with a full payment history until it is collected.