IMEI tracking software with full serial number history
When a customer walks back in nine months later, or a detective asks about a device, the only useful answer comes from a per-unit record. RepairBiz keeps one for every IMEI and serial you handle.
- Per-unit status history
- Linked to PO, ticket and sale
- Trade-in ID capture
- Instant IMEI lookup
Every unit is its own record, not a quantity
Turn on serial tracking for a product and RepairBiz stops treating your stock as 'seven iPhone 12s'. Each unit gets its own record keyed to its IMEI or serial number, with a status that tells you where it stands: in stock, sold, returned, defective, lost or stolen, returned to vendor, or not useable.
That record is created where the device enters your shop. Received on a purchase order, it carries the PO number and its landed cost. Taken on trade-in, it carries the condition checklist, photos and payout. Either way, the unit is traceable from the moment you owned it.
- One record per IMEI or serial number, not per quantity
- Statuses for in stock, sold, returned, defective, lost or stolen and return-to-vendor
- Originating purchase order number and cost on received units
- Trade-in units carrying condition, photos and payout value
- Free-text notes for anything that doesn't fit a field
Look up a device and see everything that happened to it
Search an IMEI and you get the whole chain: which PO brought it in, what you paid, which repair tickets it appeared on, what parts went into it, who the technician was, the date it sold, which sale transaction it belonged to and which customer bought it.
That chain is what settles warranty questions in a minute instead of an afternoon. It also tells you the truth about a refurb line — what a used unit really cost you once you count the parts and labor you put into it before it sold.
- IMEI and serial search across all units, sold and unsold
- Repair ticket history attached to the device, not just the customer
- Sale date, sale transaction and buying customer on every sold unit
- True cost visible when refurb parts and labor are included
- Global search that finds a device from any screen
Trade-ins, ID capture and defensible records
Buying used devices over the counter is where documentation matters most. The trade-in flow records the device's brand, model, IMEI or serial, a condition checklist and photos, along with the customer's name, phone and a photo or scan of their ID.
The customer signs your trade-in terms on screen, and the whole package — device details, photos, ID document, signature and payout method — is stored as one record. When you then push that device into sellable inventory, the serial record links back to the trade-in it came from.
- IMEI or serial captured on every traded-in device
- Customer ID document photo or scan stored with the trade-in
- Condition checklist and device photos at the time of purchase
- Signed trade-in terms retained on the record
- Traded devices pushed into inventory with the serial link preserved
- Payout method and total recorded for your books
Loss, theft and vendor returns tracked honestly
Devices go missing, arrive dead, or need to go back to the supplier. Marking a unit defective, lost or stolen, or return-to-vendor keeps it out of your sellable count without deleting it — so your stock value is accurate and the unit's history stays intact.
Because these changes are recorded, shrinkage becomes something you can see and measure rather than a gap you notice at year end. Vendor returns can be raised as return purchase orders so credit from the supplier is tracked against their balance.
- Defective, lost or stolen, and not-useable statuses that exclude a unit from stock
- Return-to-vendor status paired with return purchase orders
- History preserved on every status change instead of deletion
- Shrinkage visible in inventory reporting
- Audit log entries for inventory changes with the staff member's name
Why per-unit tracking pays for itself
Provable ownership chain
Every device links back to the PO or trade-in that brought it in, with ID on file.
One-minute warranty answers
Search the IMEI and the whole repair and sale history is on one screen.
Honest refurb margin
Parts and labor added to a used unit are visible against what it eventually sold for.
Measurable shrinkage
Lost, stolen and defective units are recorded, not quietly removed from a count.
Explore the rest of RepairBiz
Every module below is included in the same subscription — nothing here is a paid add-on.
Accounting Software
Income, expenses, payables, receivables and P&L built in.
Repair Shop CRM
Customer groups, history, store credit and loyalty points.
Appointment Software
Online booking with confirmations and automatic reminders.
Customer Portal
A free branded page where customers track their own repair.
Repair Shop Automation
SMS and email that fire on every status change, hands-free.
AI Repair Shop Software
AI that reads receipts, writes policies and answers questions.
Frequently asked questions
Give every device a paper trail
Serialize your first products and run an IMEI lookup during the 30-day free trial.
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