Automatic repair status notifications by SMS and email
Change a ticket's status and the customer hears about it — received, in progress, waiting for parts, ready for pickup. No copying numbers, no forgotten calls.
- SMS on every status change
- Email updates
- Pickup & payment reminders
- Every message logged
Status changes trigger the message
When a technician moves a ticket to a new status, RepairBiz sends the matching update by SMS, email, or both — based on what the customer opted into at check-in.
Messages include the ticket number and shop name, so customers know exactly which device the update is about.
- Updates for received, in progress, waiting parts, ready and more
- SMS and email opt-in per ticket
- Ticket number and shop name included
- Works for walk-in and mail-in repairs
Reminders that bring devices home
Finished devices sitting on the shelf tie up space and cash. Automatic pickup reminders go out after the number of days you choose, and payment reminders follow up on unpaid balances.
- Pickup reminders after your chosen number of days
- Payment reminders for outstanding balances
- Appointment reminders before bookings
- Turn each reminder on or off in settings
One log for every notification
Every SMS and email is recorded on the customer's communication history with its delivery status. Customer replies land in the shared inbox, where any authorized staff member can answer.
- Delivery status on each message
- Two-way SMS inbox
- Full history per customer
- Customers can also check status on your portal
What automatic notifications change
Fewer status calls
Customers are told before they think to ask.
Faster pickups
Ready alerts and reminders clear your shelf.
SMS that gets read
Short texts customers see right away.
Email for records
A written trail of every update.
Explore the rest of RepairBiz
Every module below is included in the same subscription — nothing here is a paid add-on.
Repair Shop Software
The all-in-one platform: POS, tickets, inventory, books.
Repair Shop POS
Sell parts and labor from the same screen you write tickets on.
Repair Store POS Features
Every repair store feature, from free SMS to payroll, for $240/year.
Shop Management Software
Run staff, registers, permissions and reporting in one place.
Repair Ticket Software
Digital tickets from intake to pickup, with full status history.
Inventory Software
Screens, batteries and accessories by SKU, bin, cost and margin.
Frequently asked questions
Are repair notifications sent automatically?
Yes. When a ticket's status changes, the update is sent by SMS and/or email based on the customer's preferences on that ticket.
Can I send pickup reminders?
Yes. Pickup and payment reminders can be turned on in settings, with the number of waiting days you choose.
Can customers reply to texts?
Yes. Replies appear in the communication inbox, linked to the customer.
Stop answering 'is my phone ready?'
Turn on automatic repair notifications in your free 30-day trial.
Start free for 30 daysNo credit card. Full access to every module.